About McNallan Technology Solutions
54 years in business. One focus: making technology work for Minnesota businesses so you can focus on what you do best.
Your IT Partner, Not Just Your IT Vendor
McNallan Technology Solutions is a managed IT services provider based in Brooklyn Park, Minnesota. We serve growing businesses—typically 25 to 300 employees—who need technology that enables growth rather than constraining it.
We’re not the cheapest MSP in Minnesota. We’re probably one of the more expensive ones. But our clients stay with us for 15+ years on average because we deliver real value: sub-30-minute response times, 86% same-day issue resolution, and strategic technology planning that aligns with your business goals.
When you work with McNallan, you get a team that knows your business, your network, and your people by name. You get proactive management that prevents problems before they happen. And when emergencies do occur, you get all-hands response—not tier 1 runaround.
The McNallan Approach
Proactive, Not Reactive
Most IT companies wait for things to break. We prevent them from breaking in the first place.
Our team monitors your systems 24/7, identifies potential issues before they impact your business, and maintains your technology infrastructure so you’re never surprised by failures. We schedule equipment replacements before they fail—not after. We track hundreds of improvement recommendations across our client base and work through them systematically.
What this means for you:
- Fewer emergencies and fire drills
- Predictable technology operations
- Equipment that gets replaced before it becomes a problem
Immediate Response When It Matters
Despite our proactive approach, emergencies happen. When they do, we respond differently than typical MSPs.
You won’t wait 45 minutes on hold. You won’t get tier 1 support reading troubleshooting scripts. You’ll reach someone who can get your problem solved quickly. 86% of issues get resolved the same day.
For mission-critical situations, we deploy all-hands. We’ve migrated 150+ endpoints over a single weekend for an acquisition with zero Monday morning downtime. We’ve had clients fully operational by Monday morning after a building fire destroyed their infrastructure on Friday night.
What this means for you:
- Sub-3-minute response times (industry average: 45+ minutes)
- Senior technician access immediately
- All-hands capability for critical situations
All-Inclusive Pricing
Most MSPs charge separately for employee onboarding, offboarding, device setup, and "special projects." We include these as part of managing your technology properly.
When you hire someone, we set up their computer, email, applications, and security access—included. When someone leaves, we remove access and recover company data—included. One predictable monthly fee so you can actually budget for IT.
What this means for you:
- No surprise invoices
- No hesitation to properly onboard new employees
- Predictable monthly IT costs
Standards That Enable Scale
We standardize on specific equipment and security tools. We don't negotiate on the things that matter.
This isn’t inflexibility—it’s how we deliver consistent, reliable service. When we know your equipment inside and out, we fix issues faster and prevent more problems. When every client meets our security standards, we can protect everyone effectively.
What this means for you:
- Faster problem resolution
- Consistent, reliable service
- Security that actually works
Comprehensive IT Services
From 24/7 monitoring to strategic planning, McNallan provides everything Minnesota businesses need to thrive.
Managed IT Services
24/7 monitoring and support with sub-3-minute response times. Proactive maintenance, unlimited support, and employee lifecycle management—all for one predictable monthly fee.
Cybersecurity
Enterprise-grade security with 24/7 SOC monitoring and active threat response. Required security stack for all clients, compliance guidance for CMMC/ISO 27001/NIST, and incident response when needed.
IT Advisory (vCIO)
Strategic technology leadership without full-time CIO salary. Quarterly business reviews, multi-year technology roadmaps, M&A due diligence, and compliance planning.
Backup & Disaster Recovery
Multiple backup layers with air-gapped copies that ransomware can’t touch. Tested recovery plans with 4-6 hour recovery capability—proven in real disasters.
Infrastructure & Hardware
Lifecycle-managed equipment with 3-year replacement cycles. We standardize on Dell and HP, maintain equipment inventory, and replace before failure.
Cloud Services
Microsoft 365 management, migrations, license optimization, and security configuration. We handle Microsoft so you don’t have to.
Project Services
M&A integrations, office moves, infrastructure overhauls. Weekend deployments with zero business disruption.
AI Services
Secure AI implementation with measurable ROI. AI security policies, Microsoft Copilot deployment, and custom workflow automation.
Right-Sized IT for Growing Businesses
McNallan works best with growth-focused Minnesota businesses where technology downtime costs real money and IT must enable—not constrain—business operations.
Ideal Client Profile
- 25-300 employees
- Technology downtime has quantifiable cost per hour
- Growing and need IT that scales
- Want strategic technology planning, not just break-fix
- Value partnership over lowest price
Not the Right Fit?
For businesses under 25 employees who prefer pay-as-you-go IT support, our sister company Computer Whatever offers break-fix services without monthly contracts.
What Customers Say About Us
Service Area
- Primary: Minneapolis-St. Paul metro area
- Extended: Minnesota statewide
- National: Remote support and project work nationwide
See If McNallan Is Right for Your Business
We're not for everyone. We work best with businesses that view technology as a productivity investment—not a cost to minimize.
This is you if:
- Technology downtime costs you real money
- You're growing and need IT that scales
- You're tired of 45-minute hold times
- You want strategic planning, not just break-fix
- Surprise invoices frustrate your budgeting
Inquire About Our Services
McNallan works best with growth-focused Minnesota businesses (25+ employees) that view technology as a productivity investment, not a cost to minimize.
Prefer a real conversation? Skip the form and call us directly during business hours.
Working hours
Mon–Fri
Emergency
8:00 AM – 5:00 PM
24/7 on-call support
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