50+ Clients4,000+ Endpoints Managed<3 Min Response Time90% Same-Day Resolution
Managed IT Services in Minneapolis
All-inclusive IT support that scales with your growth. 24/7 monitoring, sub-3-minute call answer time, sub-30-minute technician engagement, strategic planning—technology that enables your business instead of constraining it.
Managed IT for Businesses That Can't Afford Downtime
We partner with manufacturing companies, professional services firms, and PE-backed businesses—organizations where IT problems cost real money and technology must be a growth enabler, not a constraint.
You have IT support, but it’s not meeting your needs anymore.
45-minute hold times
Surprise invoices for basic tasks
Same problems recurring monthly
No strategic planning, only reactive fixes
What's included
What's Included in McNallan Managed Services
True managed services means we’re responsible for your IT working—not just responding when it breaks. Here’s everything included.
Managed IT Services
Proactive 24/7 monitoring, unlimited helpdesk support, and complete IT management for one predictable monthly fee. Sub-30-minute response times and 90% same-day resolution for Minneapolis-area businesses.
Employee Onboarding & Offboarding
Complete IT setup for new hires including computer, email, applications, and security access. When employees leave, we remove access and recover company data. All included in managed services.
IT Advisory & vCIO Services
Strategic technology planning aligned with your business goals. Quarterly business reviews, multi-year technology roadmaps, budgeting guidance, and M&A IT due diligence from a dedicated virtual CIO.
Help Desk Support
Unlimited helpdesk support with sub-30-minute answer times during business hours. Tier 2+ technicians answer your calls directly — no offshore call centers or tier 1 runaround. Available 24/7 for emergencies.
Hardware Replacements & Lifecycle Management
Managed hardware lifecycle with 3-year replacement cycles. We standardize on Dell and HP, maintain equipment inventory, and replace hardware before failure. No emergency $50K surprises.
Data Backup & Recover
Multi-layer backup systems with air-gapped copies that ransomware cannot touch. Tested recovery plans with 4-6 hour recovery capability proven in real disaster scenarios for Minnesota businesses.
24/7 Network Monitoring
Round-the-clock monitoring of your servers, network, and endpoints to detect and resolve issues before they impact your business. Proactive alerts and automated remediation keep your Twin Cities business running.
Microsoft 365 Management
Full Microsoft 365 administration including Exchange, Teams, SharePoint, and OneDrive. License optimization, security configuration, and migrations. We manage Microsoft so you don’t have to.
Disaster Planning & Recovery
Comprehensive business continuity planning with documented RPO and RTO targets. We test your disaster recovery plan regularly so you know it works before you need it — not after.
Server Maintenance & Management
Proactive server monitoring, patching, and maintenance to prevent failures before they happen. Standardized Dell and HP hardware with 3-year lifecycle replacement so you never face surprise capital expenses.
Cloud Migration Services
Secure migrations to Microsoft 365, Azure, and hybrid cloud environments. We handle planning, execution, data migration, and post-migration optimization with zero business disruption.
Vendor Management
We coordinate with your software vendors, ISPs, and technology partners so your team doesn’t waste hours on hold. Single point of contact for all technology vendor issues across your organization.
M&A IT Integration
Technology integration for mergers and acquisitions with zero business disruption. We handle network consolidation, email migration, security standardization, and multi-location rollouts for PE portfolio companies.
Google reviews
What Customers Say About Us
The process
How McNallan Managed Services Works
STEP 1
Proactive Solutions
Prevention & Planning
vCIO strategic planning (1, 3, 5-year roadmaps)
24/7 system monitoring & health checks
Equipment lifecycle tracking
Security threat detection & prevention
Compliance roadmaps (CMMC, ISO 27001)
Budget forecasting & planning
Documentation
Result: Issues prevented before they become crises
STEP 2
Building infrastructure
Projects & Growth
What we do:
Weekend M&A integrations
Office moves & expansions
Infrastructure overhauls
New technology rollouts
System implementations
Network upgrades & expansions
Result: Zero business disruption during growth
STEP 3
Reactive Support
Immediate Response
What you experience:
Call → Answer in < 3 minutes
Senior technician engaged in under 30 minutes (industry ~3 hours)
McNallan Technology Solutions works best with growth-focused Minnesota businesses (25+ employees) that view technology as a productivity investment, not a cost to minimize.
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