Managed IT Services for Minneapolis Businesses
Proactive 24/7 monitoring, unlimited support, vendor coordination, and onboarding and offboarding for one predictable monthly fee. Managed IT services
IT Services & Support in Minneapolis, MN
McNallan keeps Minneapolis businesses secure, compliant, and running, with 24/7 monitoring, sub-30-minute technician response, and senior engineers who know your network. We are based just north of the city in Brooklyn Park, a short drive from Minneapolis when on-site work is needed.
<30 minTechnician engagement
90%Same-day resolution
1971Serving Minnesota businesses since
McNallan has kept Minnesota businesses running since 1971. We are not going to pretend to be the downtown company on the corner. Our offices are in Brooklyn Park, roughly 10 to 15 miles north of downtown, and that is close enough to be on-site downtown, in the North Loop, or in Northeast quickly. What we bring to Minneapolis is depth: a security-first managed IT practice, compliance experience for regulated and defense-supply firms, and engineers who have seen most of what can go wrong in a Twin Cities network.
Why us
Serving Minneapolis Since 1971
Minneapolis has no shortage of IT providers. The ones that lose clients tend to fail in the same ways: slow answers, a tier-1 queue between you and anyone who can fix the problem, security that amounts to antivirus and an alert email, and invoices nobody predicted. We built our practice around avoiding those failures.
Sub-30-Minute Response
Calls are answered in under three minutes, and a technician is actively working the issue within 30. You reach a senior engineer, not a script or an offshore queue.
90% Same-Day Resolution
Most issues we open are closed the same day. For a downtown office running on billable hours, that is the number that matters most.
Security as Standard
Every client gets a layered security stack and 24/7 monitoring and response, not a single tool and an alert you have to act on yourself.
55 Years of Experience
In an outage, a ransomware event, or a CMMC deadline, the partner who has seen it before and answers in minutes is the one worth having.
Services
Managed IT and Cybersecurity Services We Provide
Every engagement is built around what a Minneapolis business actually needs, ordered here by what our Minneapolis clients ask us for most.
Cybersecurity Services and 24/7 SOC Monitoring
Layered, enterprise-grade security with active threat response and a required stack for every client, built for ransomware, phishing, and rising cyber insurance requirements. Cybersecurity services
CMMC Readiness
Readiness and remediation for Minnesota DoD contractors and subcontractors: gap analysis, system security plans, POA&M documentation, and Level 1 and Level 2 preparation. We ready your environment for a separate certifying assessment. CMMC compliance
Co-Managed IT for In-House Teams
Help desk overflow, after-hours coverage, security tooling, and project capacity that extend your internal IT staff instead of replacing them. Managed and co-managed IT
Cloud Services and Microsoft 365
Microsoft 365, Azure, and hybrid environment management, migrations, license optimization, and security configuration. Cloud services
Backup and Disaster Recovery
Air-gapped, immutable backups and tested recovery, built for Minnesota winters and storm season. Backup and disaster recovery
IT Advisory and vCIO
Strategic technology leadership without a full-time CIO salary: quarterly reviews, roadmaps, and budget and compliance planning. IT advisory (vCIO)
Project Services: Office Moves and Migrations
Relocations, consolidations, and infrastructure overhauls executed on weekends so Monday starts normally. Project services
Infrastructure and Hardware
Lifecycle-managed Dell and HP hardware on three-year cycles, inventory tracking, and on-site emergency stock. Infrastructure and hardware
AI Services
Secure AI adoption with usage policies and guardrails, Microsoft Copilot deployment, and workflow automation. AI services
Where we work
Serving Minneapolis from the North Metro
From Brooklyn Park, downtown Minneapolis is a short drive down I-94. Our engineers regularly work the business districts below, and a single managed services agreement covers offices anywhere in the Twin Cities.
- Downtown / Central Business District
- North Loop (Warehouse District)
- Downtown East
- Mill District
- Northeast Minneapolis (Nordeast)
- University / Dinkytown
- Loring Park & Elliot Park
- Uptown & Lyn-Lake
- Midtown / Lake Street
- Seward & Longfellow
Common challenges
The IT Problems We See Most Often in Minneapolis
Doing IT in Minneapolis comes with a few challenges you do not see as often in the suburbs:
Office Moves in a Market in Flux
Downtown office space has been shifting for several years, and many firms are consolidating, downsizing, or moving into newer space as return-to-office plans settle. Every move is a network, phone, and security project. Our project services team plans and executes moves on weekends so the office opens Monday ready to work.
High-Rise Telecom Rooms and Risers
Skyway-connected towers mean shared building telecom rooms, riser and conduit coordination, and landlord approvals before a single cable is pulled. Older towers add occupied risers and aging telecom rooms. We plan around the building, not just the floor plan.
Wi-Fi in Brick-and-Timber Lofts
North Loop warehouse conversions look great, but exposed brick, heavy timber, and open ceilings with no plenum make wireless coverage and cabling pathways genuinely hard. Good coverage starts with a proper wireless design, part of our infrastructure work.
Cyber Insurance Renewals With New Requirements
Carriers now ask for MFA, endpoint detection and response, and tested backups before they renew. We map those requirements to controls through our cybersecurity services and document them so the renewal questionnaire is easy to answer.
Industries
Who We Help in Minneapolis
Our Minneapolis clients are mostly small and mid-sized organizations that need enterprise-grade IT without enterprise overhead.
Law Firms and Professional Services
Law, accounting, consulting, architecture, engineering, and creative agencies, many in downtown and the North Loop. Confidentiality and uptime come first.
Finance, Insurance, and Wealth Management
Banking, insurance, and advisory firms that need tight access controls, secure email, and documentation that stands up to regulators and examiners.
Healthcare Practices
Clinics and healthcare-adjacent practices where HIPAA, protected health information, and reliable EHR access drive every IT decision.
Nonprofits and Education-Adjacent Organizations
Mission-driven organizations that need dependable, secure IT on a budget they can plan around.
Defense Supply-Chain Contractors
DoD subcontractors facing CMMC flow-down requirements. We handle readiness and remediation through our CMMC readiness practice.
MSP vs. MSSP
Why Minneapolis Businesses Choose McNallan
A managed services provider (MSP) runs your day-to-day IT. A managed security services provider (MSSP) adds dedicated security operations: 24/7 monitoring, threat detection and response, and a layered security stack. McNallan operates as both, so your IT and your security are handled by the same team that knows your environment.
Not a giant. Small and mid-sized firms often feel like a small account at a large regional provider. With us you get a senior technician and a real relationship, not a ticket number.
Predictable pricing. One all-inclusive monthly fee covers help desk, monitoring, patching, the security stack, vendor management, and strategic planning. No surprise invoices.
Close enough to show up. Brooklyn Park is closer to downtown Minneapolis than many of the providers competing for your business, and when a problem needs hands on hardware, we come on-site.
Why experience matters
What Working With Us Actually Looks Like
When a Friday-night fire destroyed a client's infrastructure, they were operational again by Monday. Fifty-five years in business is not a vanity number. It is the reason we know what to do when things go wrong.
Every engagement starts with a free IT assessment. We review your network, security, backups, and Microsoft 365 tenant, talk with leadership about where the business is headed, and write up what we find, including the things you might not want to hear.
From there you get one predictable monthly number. For firms with internal IT staff, we work alongside them: after-hours coverage, security tooling, project work, and a second opinion when it counts.
In their words
Don’t take our word for it. Take theirs.
Real Google reviews, quoted word for word, from the people who rely on us.
5.0
48 Google reviews
Google
“Working with McNallan has been a game-changer for our operations. … if a minor issue does pop up, their team is on it before we even notice.”
Google
“I have worked with multiple providers over the years and when I was tasked with an ERP migration at a new company, I went straight to McNallan due to a previous experience. Their deployment strategy and ongoing support blew other experiences out of the water.”
Google
“Our organization has been with McNallan Technologies for many years … They are always there to help with our IT needs, even outside of the normal business hours. … Everyone that works there is FANTASTIC.”
“My absolute LIFESAVERS! Their customer service is so kind, patient and friendly especially during stressful situations.”
“McNallan has the best customer service in the IT world! Holley is so knowledgeable and her support team is quick. Thank you!!”
“Their customer service is truly outstanding—every interaction has been friendly, responsive, and focused on actually solving the problem rather than just providing quick answers.”
“McNallan is the only place i will go. You want people who actually care about you? Go to McNallan!!!! 10/10 customer service. Amazing staff.”
“Blake is the best, Mr. fix it! The whole team is responsive, knowledgeable and professional. We don’t just feel like a client, we feel like a partner.”
“McNallan should be every business’s go-to for technology support and security. Their team’s dedication is unmatched…”
“Having partnered with McNallan Technology Solutions for many years I would highly recommend them as a business partner. Great people, timely responses, and innovative and cost effective solutions.”
“reliable, responsive and most important of all, friendly! love being able to partner with them :)”
“McNallan is trustworthy and the team cares about their customers. Definitely recommend!”
“Eric and the crew at McNallan have been great to work with for many years. They are attentive when issues arise and are always working to update and stay current with security measures…”
“McNallan’s team always goes above and beyond! Great people to work with, highly recommend!”
“Damarius was the best. He was quick to fix quite a complex issue and incredibly respectful of my level of IT knowledge (or lack thereof)…”
“McNallan has wonderful customer service. Their staff is knowledgeable and quick to respond to questions or help requests. They take a proactive approach to security planning.”
“Their customer service is excellent with fast response times, detailed follow up, and a determination to get to a resolution.”
“We always receive prompt service whether that be via phone or email. You can always count on getting a solution.”
“McNallan’s technicians provide excellent customer service. They continue to follow-up after service requests to ensure your system is working properly.”
“McNallan has been responsive, thorough, and meets us where we are at in our Technology needs.”
“Their team is extremely knowledgeable and always willing to help with any technology questions I have. Highly recommend!”
“Always able to fix the big and small problems. Great customer service and skill.”
“Highly recommend McNallan Technology Solutions! Very kind and helpful people to work with. They were outstanding!!”
“Great local company, with knowledgeable staff. Helpful and friendly! Thank you for all your great services.”
“Experts at everything they do!!”
FAQ
Frequently Asked Questions
What does a managed IT services provider in Minneapolis do?
A managed IT provider runs and protects your technology for a predictable monthly fee, including 24/7 monitoring, help desk support, security, backups, updates, and IT planning. The goal is to prevent problems before they cause downtime rather than only fixing them after they break.
How much do managed IT services cost in Minneapolis?
Pricing depends on your team size, systems, and security and compliance needs. The most accurate number comes from a short free IT assessment of your environment.
What is the difference between an MSP and an MSSP?
An MSP (managed services provider) runs your day-to-day IT. An MSSP (managed security services provider) adds dedicated security operations: 24/7 monitoring, threat detection and response, and a layered security stack. McNallan operates as both, so your IT and your security are handled together.
How fast can you respond when something goes wrong?
Calls are answered in under three minutes, a technician is actively working the issue within 30 minutes on average, and about 90% of issues are resolved the same day. You reach a senior technician rather than a tier-1 script.
Do you help Minneapolis defense contractors with CMMC?
Yes. We work with Minnesota DoD contractors and subcontractors on CMMC 2.0 readiness, including gap analysis, system security plans, POA&M documentation, and Level 1 and Level 2 preparation. We handle remediation and ready your environment for a separate certifying assessment. Learn more about our CMMC readiness assessment.
Can you support our in-house IT team instead of replacing it?
Yes. Our co-managed IT service adds help desk overflow, after-hours coverage, security tooling, and project support alongside your existing staff. It is a common fit for downtown firms with one or two internal IT people who are stretched thin.
Are you located in Minneapolis?
We are based in Brooklyn Park, just north of the city, and we serve businesses throughout Minneapolis and the Twin Cities. Our north-metro location keeps us a short drive from businesses downtown, in the North Loop, and across the metro.
What cybersecurity protection do small businesses in Minneapolis need?
At minimum, multifactor authentication, endpoint detection and response, immutable backups, monitoring, and user training. We run a layered security stack for every client to address ransomware, phishing, and the controls cyber insurance carriers now require. See our cybersecurity services.
Do you manage Microsoft 365 and cloud environments?
Yes. We manage Microsoft 365, Azure, and hybrid environments, handle migrations, optimize licensing to control cost, and configure security so your cloud is protected. See our cloud services.
How long has McNallan been in business?
McNallan has served Minnesota businesses since 1971.
Service area
Other Twin Cities Locations We Serve
Minneapolis is the center of the metro we serve. A single managed services agreement covers all Twin Cities locations, and our after-hours response is the same in every city.
Ready to talk about IT support in Minneapolis?
The assessment is free, and you walk away with a written punch list whether you hire us or not.
Get in touch
Inquire About Our Services
McNallan Technology Solutions works best with growth-focused Minnesota businesses (25+ employees) that view technology as a productivity investment, not a cost to minimize.
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+1 763-424-3388Working hours
Mon–Fri
Emergency
8:00 AM – 5:00 PM
24/7 on-call support
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