Eden Prairie has one of the most concentrated business profiles of any Twin Cities suburb. When your systems go down, McNallan Technology Solutions engineers respond remotely in minutes and come on-site when needed.
Eden Prairie has one of the most concentrated business profiles of any Twin Cities suburb. Optum, part of UnitedHealth Group, has a major campus here. C.H. Robinson is headquartered here, and MTS Systems and a long tail of mid-sized firms cluster along the I-494 and Highway 212 corridors. The city's roughly 64,000 residents support an unusually deep professional services and technology ecosystem, and the businesses we serve here tend to be more technologically sophisticated than the metro average, which changes how we approach the work.
Most of our Eden Prairie clients arrive at the conversation having already done some homework. They have used MSPs before. They have opinions about Microsoft 365 architecture, EDR vendors, and backup platforms. They want a partner who can engage at that level of detail.
Sub-3-minute call answer time, sub-30-minute technician engagement. The numbers are the same in Eden Prairie as anywhere else, but the expectation that we hit them is generally higher.
The majority of issues close the same day they are opened. Eden Prairie clients expect that bar, and we deliver it consistently across every endpoint.
Our network operations center watches every endpoint and server around the clock, with escalations routed to engineers who know your environment.
The major employer corridors define our work, but our footprint is broader. We have installed network gear, run cabling, and inherited environments in enough of the buildings along Flying Cloud Drive and Valley View Road that we often already know the building before we arrive.
Eden Prairie businesses tend to be more technologically sophisticated than the metro average. The challenges here cluster around complexity, not neglect:
Healthcare-adjacent firms need HIPAA, HITRUST, and BAA-compliant operations. Manufacturing and engineering firms face CMMC requirements. Cyber insurance renewals are asking harder questions every year. Our cybersecurity services and IT advisory (vCIO) practice handles gap analysis, policy development, and audit preparation.
Most Eden Prairie environments are largely cloud-resident already, but many are pursuing further consolidation: data center exits, on-prem application server retirements, identity unification through Entra ID. Our cloud services practice produces clear-eyed plans with cost models rather than pushing cloud migration for its own sake.
Most Eden Prairie businesses have grown past the point where a single failure is acceptable. Our backup and disaster recovery program is built around tested recovery time and recovery point objectives, with quarterly restoration testing as the standard.
The inflection point where one-person IT stops scaling. Many Eden Prairie firms need more than one person can deliver but not enough to justify a full internal team. We slot in as the full IT department, or as the layer that supports a single in-house IT lead.
Eden Prairie's economy is anchored by Optum and C.H. Robinson, with a deep ecosystem of healthcare technology, logistics, manufacturing, and professional services firms filling in around them.
Optum anchors a strong concentration of healthcare technology, analytics, and administrative services. We support smaller firms in this orbit with HIPAA, HITRUST, and BAA-compliant IT operations.
C.H. Robinson's presence has created a meaningful supply chain technology cluster. We work with mid-sized firms that build and integrate logistics, customs, and fulfillment software.
MTS Systems, PE-backed manufacturing portfolio companies, and contract engineering firms demand high-availability infrastructure, ERP support, and increasingly CMMC-aligned cybersecurity.
Law, accounting, financial advisory, marketing services, and B2B consulting firms. Smaller scale than the corporate giants, but disproportionate IT sophistication for their size.
Cloud services is at the top of the list for Eden Prairie clients. Most environments are largely cloud-resident already, and many are pursuing further consolidation: data center exits, on-prem application server retirements, identity unification through Entra ID, and Azure-hosted workloads where they make sense.
Generative AI. Healthcare-adjacent firms are working through how to use generative AI without exposing PHI. Supply chain and logistics firms are evaluating vendor-built AI features in tools they already use. Manufacturing firms are looking at predictive maintenance and quality inspection use cases. Our AI services practice approaches this work the same way every time: governance and data classification first, sandbox testing second, controlled production deployment third.
For Eden Prairie clients, where most leadership teams have been through a previous MSP relationship, we structure the first 90 days deliberately. The first two weeks are documentation-heavy: we map every endpoint, server, network device, SaaS tenant, and external dependency. We catalog admin credentials and migrate them into a managed password vault with proper privileged access controls.
From there, the proposal is all-inclusive: one predictable monthly number that covers help desk, monitoring, patching, security stack, vendor management, and strategic planning. By week eight you have a written 24-month roadmap, and by day 90 we are running a normal cadence with quarterly business reviews scheduled on the calendar.
For businesses with internal IT staff, the model shifts. We become the layer underneath, covering after-hours work, project work, security tooling, and the second opinion, so your in-house lead can focus on work that genuinely needs to be done from inside the company.
Real Google reviews, quoted word for word, from the people who rely on us.
“Working with McNallan has been a game-changer for our operations. … if a minor issue does pop up, their team is on it before we even notice.”
“I have worked with multiple providers over the years and when I was tasked with an ERP migration at a new company, I went straight to McNallan due to a previous experience. Their deployment strategy and ongoing support blew other experiences out of the water.”
“Our organization has been with McNallan Technologies for many years … They are always there to help with our IT needs, even outside of the normal business hours. … Everyone that works there is FANTASTIC.”
“My absolute LIFESAVERS! Their customer service is so kind, patient and friendly especially during stressful situations.”
“McNallan has the best customer service in the IT world! Holley is so knowledgeable and her support team is quick. Thank you!!”
“Their customer service is truly outstanding—every interaction has been friendly, responsive, and focused on actually solving the problem rather than just providing quick answers.”
“McNallan is the only place i will go. You want people who actually care about you? Go to McNallan!!!! 10/10 customer service. Amazing staff.”
“Blake is the best, Mr. fix it! The whole team is responsive, knowledgeable and professional. We don’t just feel like a client, we feel like a partner.”
“McNallan should be every business’s go-to for technology support and security. Their team’s dedication is unmatched…”
“Having partnered with McNallan Technology Solutions for many years I would highly recommend them as a business partner. Great people, timely responses, and innovative and cost effective solutions.”
“reliable, responsive and most important of all, friendly! love being able to partner with them :)”
“McNallan is trustworthy and the team cares about their customers. Definitely recommend!”
“Eric and the crew at McNallan have been great to work with for many years. They are attentive when issues arise and are always working to update and stay current with security measures…”
“McNallan’s team always goes above and beyond! Great people to work with, highly recommend!”
“Damarius was the best. He was quick to fix quite a complex issue and incredibly respectful of my level of IT knowledge (or lack thereof)…”
“McNallan has wonderful customer service. Their staff is knowledgeable and quick to respond to questions or help requests. They take a proactive approach to security planning.”
“Their customer service is excellent with fast response times, detailed follow up, and a determination to get to a resolution.”
“We always receive prompt service whether that be via phone or email. You can always count on getting a solution.”
“McNallan’s technicians provide excellent customer service. They continue to follow-up after service requests to ensure your system is working properly.”
“McNallan has been responsive, thorough, and meets us where we are at in our Technology needs.”
“Their team is extremely knowledgeable and always willing to help with any technology questions I have. Highly recommend!”
“Always able to fix the big and small problems. Great customer service and skill.”
“Highly recommend McNallan Technology Solutions! Very kind and helpful people to work with. They were outstanding!!”
“Great local company, with knowledgeable staff. Helpful and friendly! Thank you for all your great services.”
“Experts at everything they do!!”
We are headquartered in Brooklyn Park and have engineers in Eden Prairie offices on a regular basis. When an issue is logged, a technician engages within 30 minutes on average, with calls answered in under three minutes. When on-site work is needed, an engineer comes to you.
Our managed IT services are priced as a predictable monthly fee that covers help desk, monitoring, patching, security stack, vendor management, and strategic planning. The exact cost depends on your environment size and complexity. We provide a free IT assessment to scope your needs before quoting.
Yes. Eden Prairie's concentration of healthcare technology, analytics, and administrative services firms is one of our strongest verticals. We support firms in the Optum orbit with HIPAA, HITRUST, and BAA-compliant IT operations, including vendor risk management and incident readiness.
We provide MFA enforcement, EDR with active response, immutable backups, privileged access management, SIEM/SOC monitoring, vendor risk management, controls hardening for cyber insurance renewals, and incident readiness for firms with regulated data. Our cybersecurity services are integrated into every managed IT engagement.
Absolutely. We work with Eden Prairie healthcare and health-tech firms on HIPAA and HITRUST compliance, and with manufacturing and engineering firms on CMMC readiness. Our vCIO and cybersecurity teams handle gap analysis, policy development, evidence collection, and audit preparation.
Eden Prairie is our southern anchor. A single managed services agreement covers all Twin Cities locations, and our after-hours response is the same in every city.
The assessment is genuinely free, and you walk away with a written punch list whether you hire us or not.
McNallan Technology Solutions works best with growth-focused Minnesota businesses (25+ employees) that view technology as a productivity investment, not a cost to minimize.
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